FAQ
- How to create your Stormcloud user account
- Register to access more content from our Online Help Center
- How to wire a device to the droplet
- Where to find the Droplet ID
- What can be achieved with a Droplet
- How to get SwitchDin accredited
- What ports are available on each type of Droplet
- How to create your Stormcloud password
- How SwitchDin supports you
- What happens if a droplet goes offline
- How does a droplet communicate with other devices
- What ports and addresses must pass firewall for our Droplet on a secured network
- What's a Droplet
- What is Stormcloud app
- How does a Droplet connect
- How to mute alerts
- How to stop telemetry and control over a unit
- What equipment brands to use with a Droplet
- Why you should get accredited
- What are the technical specifications of Droplets
- What is the recommended restart process
- What are all the wiring options with a residential Droplet ONE
- What are all the wiring options with a utility Droplet PLUS
- What is the warranty on a Droplet
- Why is a unit in an “activation pending” or “deactivation pending”
- How long will it take to deactivate / activate my unit
- What is our customer returns process
- What are the permission levels in Stormcloud?
- How to tunnel into a remote device using a Droplet
- What is the maximum number of inverters a Droplet can connect to