Contact	Details
SwitchDin Support	Phone: +61 2 4786 0426 Email: support@switchdin.com Hours: 9:00 AM - 8:00 PM AEST
RedEarth Technical Support	Phone: 1800 733 637 Email: support@redearth.energy Hours: 9am – 5pm (Nationwide, all Australian time zones)

COMPATIBILITY MATRIX

⚠️ CRITICAL: Verify YOUR specific model before going to site

GECKO GENERATION 1 (with Troppo batteries)

GECKO GENERATION 2 (with Troppo Ultra batteries)

BUSHCHOOK (Generation 2 with Troppo Ultra)

 

DINGO (Commercial Systems)

⚠️ IMPORTANT: All Dingo systems over 30kW require FIM controller. See special installation requirements.

• DINGO EXTENSION BATTERY CABINETS: 60kWh each
• Please read Above 30kW PV generation and FIM controller for crucial information for the installation of these systems.

Hardware & Software Checklists 

Hardware:

CORE SGD PACKAGE

Please ensure that your SwitchDin SGD box contains the following parts before going to site:

• SGD (Droplet) unit
• Power supply (12V DC)
• 4G Antennas (2x or 4x depending on SGD version)
• SIM card (pre-installed in SGD)
• DIN-Rail mounting bracket

ACCESSORIES FOR INTERNET CONNECTION:

• CAT6 Ethernet cable
• USB-to-Ethernet adapter (SGD pre-Nov 2025 only)

REDEARTH-SPECIFIC REQUIREMENTS

Please refer to the RedEarth Installation & Operation manual for the RedEarth system being installed for the contents of the Parts Kit box. 

Note: Standard CAT6 Ethernet cable and SGD communication cable are supplied by RedEarth.

DINGO MULTI-INVERTER SPECIFIC:

• Interconnect supplied cables between inverters

RECOMMENDED SPARES

1. Spare SGD unit (if possible)
2. Extra cables (of various lengths)
3. Extra SGD power supply
4. Additional communication modules (if applicable)

INSTALLER TOOLS:

• Mobile device with Stormcloud by SwitchDin app installed

🚨 ALERT: SYSTEMS OVER 30kW REQUIRE A FIM CONTROLLER

See Above 30kW PV generation and FIM controller for more information.

Software:

Ensure you have a user account with the required permissions for the following applications: 

Stormcloud (SwitchDin): Ensure you pass the HP Installer accreditation to get installer permissions open on your user account. 

Android Stormcloud app 
iOS Stormcloud app

Physical connection

Mount the SGD

Depending on the SGD model, the DIN-Rail mounting bracket may be pre-fitted, or self-installation. Please refer to the following video for instructions on the self-installation of the DIN-Rail mounting bracket: https://www.youtube.com/watch?v=owM948WS1cQ

 

The specific mounting location varies by RedEarth product:

BUSHCHOOK Mounting Location

Mount the SGD to the centre DIN rail alongside the breakers, in the side panel.

 

GECKO Mounting Location

Mount the SGD to the DIN rail behind the communications panel.

 

DINGO Mounting Location

Mount the SGD to the DIN rail above the communications DIN rail.

 

Connect to Home Internet

• Connect the RedEarth supplied router to the internet by plugging the Ethernet cable from the home router into the router’s WAN port.

The SGD and RedEarth inverters talk to each other over the network. As a result, both devices must be connected to the same network. Each RedEarth system has a dedicated router supplied, that has been pre-configured to support seamless SGD-RedEarth communication. 

Please ensure the Ethernet cable is connected to the LAN port on the RedEarth router, and the ETH2 port on the SGD as shown here.

Connect to RedEarth inverter

SGD connects to All RedEarth systems connect to the SGD via MODBUS TCP port 502

Data format: 

• Float
• Int16 
• Int16+SF

The Modbus port 502 is already configured to be open before shipping. Replacing the datalogger, or altering any of the settings may result in the SGD failing to communicate with the inverter.

Connect the main 4G antenna

For the new 4-port antenna SGDs, make sure you connect the main 4G antenna to WWAN.

For older 2-port antenna SGD versions Make sure you connect the main 4G antenna to the WLAN-B connection as shown here.

 

Power up the SGD

Ensure you connect the power supply as below.

RedEarth System Connection 

See the relevant product Installation Guides on the RedEarth website for specifics related to installing the RedEarth product. The below links will always link to downloadable copies of the most up-to-date installation guides.
 

BUSHCHOOK: https://redearth.energy/bushchook-installation-manual/ 

GECKO: https://redearth.energy/gecko-installation-manual/ 

DINGO: https://redearth.energy/dingo-installation-manual/ 
 

Other documentation, such as data sheets and user manuals can be found at RedEarth’s resource centre

Commissioning the SGD

Open the Stormcloud application and sign in.

• Please follow this link if you are creating your user account. You must ensure you have permissions on this account opened by SwitchDin.

• Your username is an email address. (both username and password are CASE sensitive)

• If two-factor authentication has been enforced, you will receive a passcode valid for 300 seconds in your email inbox to finish logging in to the SwitchDin portal.

 

Create a portfolio

When you first log into your StormCloud app, you'll need to create a portfolio - a folder that groups all the sites where you install SGDs (Solar Gateway Devices).

Step 1: Navigate to Portfolio Monitoring After logging in, go to the Portfolio Monitoring section. You'll see an empty portfolio list with a green "Create" button in the top right corner.

Step 2: Fill in Portfolio Details Click the "Create" button. A dialog box will appear asking you to:

• Enter a name for your portfolio (required)
• Toggle "Mute Alarms" on or off based on your preference

As an installer, we recommend using your business name, your area, or a client name to easily identify your portfolio.

Step 3: Confirm Creation Click the green "Create" button in the dialog box. Your new portfolio will now appear in the Portfolio List, ready for you to add sites and monitor your SGD installations.

Create a unit

Tap on your portfolio to create your first unit. Tap on 'Create' in the top right corner.

In the Unit Name field, please use the following naming convention:
Street address or significant place name - Town - Inverter size (kW) 

• Example: 12 Test Road - Onslow - 5kW or Broome Test School - Broome - 25kW

Enter the address: Start typing in the Address field and select from the dropdown suggestions.

Add the NMI: Enter the 11-digit National Metering Identifier. Don't have it yet? Use a placeholder like 11111111111 and update it later.

Click "Create" and you're done. Your unit is now ready for monitoring.

Add the SGD to the unit

Once you've created a unit, you need to add an SGD (Secure Gateway Device) to start monitoring.

Step 1: Open Your Unit From your portfolio, select the unit you just created. You'll see the unit overview with tabs at the bottom.

Step 2: Go to Equipment Tab Tap on the "Equipment" tab. You'll see an empty state with the message "There's nothing here yet. Add a Droplet to begin."

Step 3: Claim Your Droplet Tap the "Claim droplet" button. This will take you to the installer section where you can register your SGD.

Note: You must be an accredited installer to access the installation section and claim droplets.

Step 4: Enter Droplet ID (Serial number) In the installer section, you have two options to identify your Droplet:

Scan QR Code: Use the QR code found on the SGD box or on the device itself

Enter Manually: Type the Droplet ID, which always starts with 0001c

Can't find the ID? Look for the ETH2 MAC address label on the Droplet—that's your Droplet ID.

Step 5: Connect to Internet After entering the Droplet ID and confirming:

Power up the Droplet

Connect the eth2 port on the SGD to your router (for SGD provisioned after November 2025)or switch using an RJ45 ethernet cable

Tap "Connect Via Ethernet Or 4G" in the app

Step 6: Verify Connection ,the app will attempt to communicate with the Droplet to verify it has internet connectivity. This process may take up to 30 seconds. If the connection fails, verify that:

• The Droplet is powered on
• The ethernet cable is securely connected
• Your internet connection is working properly

Step 7: Assign to Portfolio and Unit Once the connection is verified, you'll be prompted to select the portfolio and unit where this Droplet should be assigned. Choose your existing portfolio or create a new one, then select the specific unit and tap "Next."

Success! Your Droplet has been successfully added to the unit. The next step is to add devices to the Droplet in the Equipment section to begin monitoring your solar installation data.

Update firmware

Select 'Manage Devices' and tap at the top of the screen to download the latest firmware update if available.

Manage Devices

Now that your Droplet is added to the unit, you need to configure it to communicate with your inverters.

Important note: Before every installation, SwitchDin support must be contacted before adding the inverter. This is because the DHCP server on the SGD’s Eth port will need to be changed to a DHCP client.
 

Step 1: Inside your unit, click on the "Equipment" tab at the bottom. You'll see your Droplet listed with its Endpoint ID and current status. Under the Droplet information, you'll see sections for "Endpoint attributes" and "5 Devices."

Step 2: The RedEarth inverter requires a manual discovery. To do this, click "Add device", and then press “Manual Device Discovery”. Search “RedEarth” under Manufacturers, and then select the model under Devices, and then “Find”. Repeat this process until all devices have been successfully added.
 

Step 3: Add a Controller After adding your devices, switch to the "Controllers" tab in the Equipment section. Click "Add Controller" and select your controller type from the dropdown menu—in this case, "Horizon Power Controller."

In the Devices section, you'll see all the inverters you just added. Make sure to select all the devices you want the controller to manage . Check the boxes next to each device, then click "Create."

Success! Your inverters are now connected to the Droplet and managed by the controller. The Droplet will begin collecting data from your inverters and sending it to StormCloud. You can now monitor your solar installation's performance, energy production, and system health in real-time through the app.
 

Add the Horizon Power Controller

Add a Controller After adding your devices, switch to the "Controllers" tab in the Equipment section. Click "Add Controller" and select your controller type from the dropdown menu—in this case, "Horizon Power Controller."