23 October 2024 - Removal of Tunnelling Service by 31st December 2024
Updated
Dear Friend of SwitchDin
The current remote tunnelling service offered by SwitchDin through our Droplet IoT devices will no longer be available for customers to use from the 31st December 2024.
This notification is to advise you of the change and allow enough time for alternative solutions to be developed or implemented to remote access hardware on site.
What is remote tunnelling? The ability to remote access certain inverters and other hardware equipment connected to a SwitchDin droplet on site.
Why is it being removed? Remote tunnelling was a service developed to support equipment manufacturers to access hardware equipment on site without the need to visit the site. Most manufacturers now have their own remote access solution and therefore the SwitchDin service is no longer required.
What next? This notification is to advise any customers or equipment manufacturers still using the service of the closure date and will be supported by in app alerts and direct phone calls to certain customers or equipment manufacturers.
If you have any questions, please reach out to our customer service team at support@switchdin.com to discuss further.